What support includes
- In-app monitoring — automated data checks, sync status, and alerting.
- Diagnostics — connector health, refresh logs, and error visibility.
- Help centre — guides for connectors, metrics, and common troubleshooting.
- Ticketing — submit technical issues from inside the platform.
- Release updates — platform improvements shipped continuously.
Response expectations
Support is focused on platform functionality (access, syncing, calculations, and bugs). Business strategy, custom analysis, and bespoke reporting are outside standard support.
- Platform incidents — handled with priority.
- General questions — answered via ticketing and documentation.
- Data-source outages — dependent on upstream providers (Shopify, ad platforms, etc.).